We understand that plans can change, and we strive to accommodate our customers as best as possible. Our refund policy is designed to provide flexibility while ensuring fair compensation for our services. Please review the following terms regarding cancellations and refunds:

  1. Full Refund: Cancellations made up to 48 hours before the scheduled tour date are eligible for a full refund.
  2. Partial Refund: For cancellations made between 24 and 48 hours before the scheduled tour date, a 50% refund will be issued.
  3. No Refund: Cancellations made less than 24 hours before the scheduled tour date, or no-shows, are not eligible for a refund.

All refund requests must be submitted in writing. Refunds will be processed promptly, and payments made through OnePay will reflect in the customer’s account within 5-10 days.

For any questions or assistance regarding cancellations and refunds, please contact us directly. Thank you for choosing Minneriya Safari Tours & Taxi Service.